Our customer service department receives inbound and makes outbound phone calls for order placement, issue resolution, and order solicitation. Saddle River Marketing Concepts is a complete distribution and marketing support company working primarily in the pharmaceutical industry. Direct Mailings have always been at the core of our business. Our mailing facility is capable of handling mailings of virtually any size.
All activities are conducted on-site in our FDA, DEA, and NABP inspected facility in Paramus, NJ.
SRMC has an advanced web development program for order management, payment processing, and financial reporting. Our in-house build Integral Drug Order Processing System (IDOP System) is used for major pharmaceuticals companies.
Saddle River Marketing Concepts (SRMC), formed in 1994, is a pharmaceutical fulfillment company with fully developed services utilizing our in-house developed technology. The SRMC Oracle database is validated as required by FDA and PDMA. In May, 2006 Saddle River Marketing Concepts (SRMC) became the 5th company in the US to receive VAWD accreditation as a Verified Accredited Wholesale Distributor by the National Association of Boards of Pharmacy (NABP). This accreditation required an intense review of the SRMC Standard Operating Procedures, documentation of federal and state regulatory compliance, criminal and financial background investigations, & a two day on-site quality inspection by the NABP. SRMC was reaccredited by NABP in Oct. 2009.